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About RIEISS Wholesale
Garment Defect Claims Repair Replacement and Credit
ORDER & DELIVERY · A DOCUMENTED REMEDY PROCESS FOR CONFIRMED MANUFACTURING DEFECTS
The goal is to correct issues before release through piece-by-piece outgoing inspection. If a confirmed manufacturing defect is later found, a clear evidence and remedy process protects both buyer and factory.
Related real archive evidence is used to explain the control method; images are not automatically claimed to be one exact order unless the page states so.
Report clearly and promptly
Visible issues should be reported within the stated claim window with style, size, quantity, carton information and clear photos/video. Hidden manufacturing issues should be reported before wear, wash, alteration or resale when possible.
Separate defect from agreed characteristic
Approved wash variation, natural slubs, accepted shade range, documented tolerance and buyer-caused damage are evaluated differently from open seams, broken hardware, missing decoration or measurements outside the written standard.
Choose a proportionate remedy
For the confirmed affected quantity, the remedy can be repair, replacement, credit, refund or deduction according to evidence, feasibility and the written agreement. Carrier damage is documented separately with the forwarder.
Buyer checklist
- Keep affected units and packaging for review.
- Provide counts by style/size/color.
- Send clear close-up and full-garment evidence.
- Do not repair or alter before the remedy is agreed.
Frequently asked question
What are the current claim windows?
The published policy states 7 days for visible issues and 30 days for hidden manufacturing issues before wear, wash, alteration or resale. The final PI/contract controls the specific order.
Related buyer guides
FOSHAN APPAREL MANUFACTURER · 13 YEARS
Send the style, quantity and target date
Share a link, reference image, tech pack, paper pattern or physical sample. Add quantity, size range, material preference, destination and delivery window. We will reply with feasibility, sample route, MOQ, timing and quotation.
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